Burgess Consulting Group
Burgess Consulting Group (BCG) stands as a boutique consultancy firm specializing in strategic and program development services tailored for small and medium-sized enterprises prioritizing customercentricity.
At the helm of BCG is Melanie Lang, the esteemed Founder and Principal Consultant, boasting a rich tapestry of over 25 years’ expertise in Organizational Effectiveness, Strategy, and Measurement Consulting. With a sterling reputation as a visionary entrepreneur and CEO, Melanie’s illustrious career has been punctuated by accolades, including her recognition as one of Canada’s Top 100 Female Entrepreneurs, and numerous other national awards bestowed upon her ventures.
Distinguished by its commitment to bespoke solutions, Melanie and her team at BCG exemplify a consultative approach that transcends the conventional. Grounded in their proprietary methodology, Foundations, Fundamentals & Alignment (FFA), they thoroughly evaluate each client’s landscape, pinpointing gaps, and misalignments before crafting a tailored roadmap for success.
Embracing the philosophy that holistic strategy forms the bedrock of achievement, BCG underscores the paramount importance of execution. In their view, while the overarching strategy sets the stage, the real magic unfolds in the meticulous attention to detail and flawless execution of plans.
Foundations, Fundamentals & Alignment
Confidential & Proprietary. 2024. This document is intended for the recipient only and may not be copied, distributed, or reproduced in any form without the prior written permission of BCG.
FFA Journey
| Block | Description | |
| Assessment & Review | Conduct thorough assessments of clients’ current business practices, culture, and strategies. – Review and analyze key performance indicators (KPIs) and financial metrics to identify areas for improvement. | |
| 1 | Vision, Purpose, Mission | Assist clients in defining or evaluating their vision, purpose, and mission statements to align with their long-term goals and values. |
| 2 | Guiding Values, Experience Cycle | Develop or review guiding values and service expectations and principles to shape organizational culture and enhance customer experiences. |
| 3 | Guidelines, Protocols | Create operational guidelines and protocols to streamline processes and ensure consistency in service delivery while maintaining employment standards. |
| 4 | Expectations Model, Competencies | Define clear expectations and competencies for employees to foster a highperformance culture. |
| 5 | Annual Planning, Goal Setting, KPIs | Facilitate annual planning sessions to set strategic goals and key performance indicators for organizational success. |
| 6 | Hiring, On-Boarding, Off-Boarding | Provide guidance on hiring practices, employee onboarding, orientations, and offboarding processes to optimize talent management and drive alignment to common goals. |
| 7 | Performance, Communication | Develop performance management systems and communication strategies to promote transparency, accountability and maximize successful execution. |
| 8 | Training, Coaching, Development | Design training programs and coaching sessions to enhance employee skills and capabilities while also motivating and engaging employees. |
| 9 | Rewards, Recognition | Design reward and recognition programs to motivate and retain top talent. |
| 10 | Scorecards, Results, Celebration | Implement Scorecards, KPIs, Benchmarks, and results tracking mechanisms to measure progress and celebrate achievements. |
| Roll Out, Execution & Maintenance | Support clients in executing strategies and initiatives, providing ongoing guidance and support for sustainability. |
Contact
+1 506 878 0411
hello@burgessconsultinggroup.ca
Confidential & Proprietary. 2024. This document is intended for the recipient only and may not be copied, distributed, or reproduced in any form without the prior written permission of BCG.
